General
Guidelines in issuing refunds
*Please note that all refund requests must be reviewed and approved by the Mindful. care team. Discharged patients are not eligible for a refund. General refund requests: All purchases are final and once paid, all fees, including Subscription Fees, ...
How can I update my payment method?
You may update your payment method by logging into the patient portal and heading to the 'Manage Your Membership' subsection on your Profile page. Click the 'Update' button and you should be able to change the payment information on your account. If ...
ADHD Assessment, how to assess ADHD?
Online testing for ADHD is different from an official ADHD diagnosis. You can start by taking our free, 1-minute, online ADHD test - if you are a fit, you can book an appointment with one of our ADHD-specialized medical providers to get an official ...
ADHD Diagnosis, how to diagnose ADHD?
In order to properly diagnose ADHD, a formal diagnosis by a licensed clinician in the state where the patient evaluated is residing is required. Although an online ADHD self-assessment is a good starting point, it is not considered an official ...
ADHD Treatment, what is the right treatment for ADHD?
At Mindful., we’re dedicated to providing accessible, affordable and reliable care to alleviate the underrecognized and undertreated burden of ADHD. Mindful. connects patients with the appropriate treatment. The team of clinicians Mindful. connects ...
ADHD Symptoms, what are the ADHD symptoms?
ADHD, or attention-deficit/hyperactivity disorder is a mental health condition that affects both behavioral and cognitive functions. Signs can also translate into difficulty focusing or paying attention. All of these together can result in moods that ...
How can I become a Mindful provider?
If you are a licensed provider interested in joining our Mindful. provider team, please send your application here.
How to submit a referral form?
To upload a referral form, please follow these steps: 1. Log in to your portal. 2. Navigate to the "Profile" tab. 3. Locate the button labeled "Primary Care Referral" and click on it. 4. Select the "Upload" button to proceed. 5. Fill in the necessary ...
How to accomplish intake forms?
Please log in to your portal. Once you are logged in, you will find the following links: · ASRS questionnaire: Complete here · GAD-7 questionnaire: Complete here · PHQ-9 questionnaire: Complete here
Please tell me what types of IDs your platform accepts?
Sure thing! Here's a list of valid IDs that we accept: · Driver's License (Issued within the U.S., including U.S. Territories) · Non-Driver Photo ID (Issued within the U.S., including U.S. Territories) · U.S. Passport · U.S. Passport Card · Foreign ...
How do I apply for an ESA letter?
Thank you for reaching out! We understand your need for documentation and are here to assist you. Below are the steps to apply for an ESA letter: Contact us: Reach out to us through this chat or our customer service email: ...
How do I apply for an itemized receipt?
Here's a step-by-step guide to get a superbill from the portal: Log in and Access Dashboard: Start by logging into your account and navigating to your profile dashboard. Select Reimbursement Option: Look for the "Get Reimbursement" option and click ...
What screenings or assessments are used in formulating the diagnoses?
Hey there! When we're figuring out what's going on, we often use these screenings like ASRS-A Eval, PHQ-9 Eval, and GAD-7 Evaluation. They help us get a clearer picture so we can make the best diagnosis possible. It's all about finding the right info ...
Why do you need my previous diagnosis?
Hello! As you're new to our providers, they'll need to conduct a comprehensive assessment of your symptoms and treatment goals. This helps ensure they provide you with the best possible care. They'll also review your past diagnosis to guide the next ...
When will my refill get approved?
Please allow up to 48 hours for your provider to prescribe. If it's been longer than 48 hours, we've forwarded your request to your provider and are waiting for their response. We will notify you as soon as we receive any updates. If you're facing a ...
When can I expect my medication after it has been prescribed?
Your prescription is on its way to the pharmacy! It may take up to 24 hours to process, so please be patient. If there is any issue with your pharmacy/medication, please try accessing the "Have you received your medication?" survey in the portal ...
I lost my prescription, how can I get a new one?
We're sorry to hear about your lost prescription, and we understand how frustrating that can be. Here's how we can help: Reach Out to Us: Please email us at support@getmindfulhealth.com to inform us about your lost prescription. Provider Assistance: ...
Can I speak with someone over the phone?
If you need urgent support, please schedule a call with our CARE TEAM at a time that suits you using this link.
My state is not supported. How can I match with a provider?
It appears we don't currently have providers available in your state. However, we'll add you to our waitlist and notify you as soon as we begin accepting patients in your area. Thank you for considering us! We currently have providers available in ...
My prescription is not covered by the insurance plan
If your insurance plan doesn't cover your prescribed medication, you can still purchase it out of pocket. Visit GoodRx.com to compare prices at local pharmacies and find the best deals.
How to update payment method?
Just head over to https://portal.getmindfulhealth.com/login and log into your membership portal. Once you're logged in, you'll find the 'Manage Your Membership' section under the Profile tab. That's where you can update your payment info with your ...
My provider doesn't have any available appointment slots. What should I do?
We apologize for the inconvenience. Your provider's schedule is currently fully booked. However, we'll keep an eye out for any unexpected openings in the next few days or weeks. For non-urgent concerns, you can still communicate with your provider by ...
How to book a follow-up appointment?
Here's the steps to book a follow-up appointment with your provider: Access the Member Portal: You can easily log in to the member portal using this link: https://membership.getmindfulhealth.com. Sign In: Once you're signed in, navigate to the ...
How to reschedule the follow-up appointment?
Rescheduling or canceling your appointment in our portal is straightforward. Follow these steps: Access Appointment Details: Log in to your account and navigate to your appointment details. Choose Reschedule or Cancel: Within the appointment details, ...
I need a medication adjustment. What should I do?
Your provider may need to conduct a quick follow-up before making any changes to your prescription. You can easily schedule your appointment through your membership portal at https://portal.getmindfulhealth.com. If you encounter any difficulties, ...
How much is the copay for medication with your service?
The cost of medication can vary depending on your insurance plan. While some individuals may have zero copays, others typically pay an average of $10 to $20 per prescription. If your insurance requires prior authorization, we're here to assist you in ...
What treatment options will you use?
Our doctors diagnose conditions based on your symptoms and medical history, ensuring you understand all treatment options so you can make informed choices. This might include medications such as Adderall, Wellbutrin, or Strattera, as well as other ...
How to request a refill?
You can request refills 25 days after your last prescription via our patient portal. Most pharmacies refill ADHD meds around 30 days after the last dispense date. Pharmacy changes may take a few days to process. If available, we highly suggest opting ...
How long will it take to change a pharmacy?
Did you know that you can self-change your pharmacy without waiting for customer support's response? The following steps can help you make the change faster: If your clinician has issued a prescription, please try accessing the "Have you received ...
How to change my pharmacy?
Did you know that you can self-change your pharmacy without waiting for customer support's response? The following steps can help you make the change faster: If your clinician has issued a prescription, please try accessing the "Have you received ...
How to get a copy of my medical records?
We're more than happy to provide you with a copy of your medical records. Simply fill out the HIPAA Consent form that we'll send to you, and follow the instructions included with the attachment. Once you've signed the form, we'll proceed with the ...
How to upload Lab Result?
Uploading your lab results is simple and convenient through your portal. Just head to the Consultation tab and send a message to your doctor indicating that you want to upload a file. Once your doctor responds, you can attach the lab result to the ...
What is the status of my Prior Authorization?
When you submit a prior authorization request through a consultation message or via email, our dedicated customer support team will process and respond to your inquiry within 48 hours on business days. As part of our service, we'll reach out to your ...
Are there any age requirements to be able to use our platform?
We can only accommodate individuals who are 18 years of age or older when booking appointments with our providers. This requirement ensures that appointments are managed efficiently and that all necessary consent and legal obligations are met. We ...
How to become a member?
After your initial appointment, if you decide to become a member, it's just $79/month. With this membership, you'll get perks like access to your provider via the message portal, as well as follow-up assessments. You can sign up for the membership ...
How could I send consultation messages to my provider?
Hey there! If you want to send a consultation message to your provider, just follow these easy steps: Log in to your membership portal. Go to the "Home" section. Look for "Got a Question?" and click on "Ask A Question". Pick the subject that fits ...
I want to travel to another state for some time. How do I get my medication?
If you're temporarily traveling, you don't need to change providers. Simply update your address or pharmacy information when submitting your refill request, and select "Just a one-time change." We'll assign you a temporary provider to prescribe the ...
I want to move to another state permanently. Do I need to change to a new provider?
If you're making a permanent move, you'll need to switch to a new provider. Don't worry, the process is straightforward. Simply update your address or pharmacy information when submitting your refill request, and select "Permanently change." We'll ...