When can I expect my medication after it has been prescribed?
Your prescription is on its way to the pharmacy!
It may take up to 24 hours to process, so please be patient.
If there is any issue with your pharmacy/medication, please try accessing the "Have you received your medication?" survey in the portal under the refill application section, and select "No." Based on your feedback, we will expedite the process with a dedicated representative.
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How much is the copay for medication with your service?
The cost of medication can vary depending on your insurance plan. While some individuals may have zero copays, others typically pay an average of $10 to $20 per prescription. If your insurance requires prior authorization, we're here to assist you in ...
My pharmacy doesn’t have my medication in stock. Can you send me an alternative medicine?
Our team can assist you in identifying a pharmacy that has availability for your medication. Alternatively, you may switch to one of our partners, RxOutreach Pharmacy. They are a mail-order pharmacy that rarely encounters stock issues and can ...
I want to travel to another state for some time. How do I get my medication?
If you're temporarily traveling, you don't need to change providers. Simply update your address or pharmacy information when submitting your refill request, and select "Just a one-time change." We'll assign you a temporary provider to prescribe the ...
I need a medication adjustment. What should I do?
Your provider may need to conduct a quick follow-up before making any changes to your prescription. You can easily schedule your appointment through your membership portal at https://portal.getmindfulhealth.com. If you encounter any difficulties, ...
How long are shipping times?
Typical shipping time for medication delivery is 1-2 days. However, if you are using insurance and/or getting prescribed controlled substances, please be aware there may be additional processing required which may result in some delays.