What is the status of my Prior Authorization?
When you submit a prior authorization request through a consultation message or via email, our dedicated customer support team will process and respond to your inquiry within 48 hours on business days.
As part of our service, we'll reach out to your pharmacy to confirm the status of the prescription. We'll keep you updated as soon as we have more information.
Once the necessary documents are ready, we'll send you a separate email with the required attachments.
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Prior Authorizations (PA)
Your health insurance company may require you to submit a prior authorization form to process your medication(s) through insurance. It gives your health insurance an opportunity to confirm if your treatment plan is medically necessary. Our PA team ...
How much is the copay for medication with your service?
The cost of medication can vary depending on your insurance plan. While some individuals may have zero copays, others typically pay an average of $10 to $20 per prescription. If your insurance requires prior authorization, we're here to assist you in ...
When will my refill get approved?
Please allow up to 48 hours for your provider to prescribe. If it's been longer than 48 hours, we've forwarded your request to your provider and are waiting for their response. We will notify you as soon as we receive any updates. If you're facing a ...
How do I cancel membership?
You may choose to cancel membership at any time, but we'll be sad to see you go. You can change your membership status from your patient portal by clicking/tapping "Profile" then "Deactivate" under the "Manage Your Membership" section of the page. ...
Where can I send my medical history?
We will provide intake forms and assessments for you to complete prior to your initial consultation, which are usually enough for your provider to diagnose and present treatment plan options to you. Having your medical history and notes will be handy ...