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When will my refill get approved?
Please allow up to 48 hours for your provider to prescribe. If it's been longer than 48 hours, we've forwarded your request to your provider and are waiting for their response. We will notify you as soon as we receive any updates. If you're facing a ...
When will my refill be sent to the pharmacy?
Prescription renewal requests may take 48-72 hours to be fulfilled as your provider needs to carefully review your prescription history to avoid any issues with pharmacies. Should there be any delays beyond the specified period, kindly reach out to ...
I want to move to another state permanently. Do I need to change to a new provider?
If you're making a permanent move, you'll need to switch to a new provider. Don't worry, the process is straightforward. Simply update your address or pharmacy information when submitting your refill request, and select "Permanently change." We'll ...
I want to travel to another state for some time. How do I get my medication?
If you're temporarily traveling, you don't need to change providers. Simply update your address or pharmacy information when submitting your refill request, and select "Just a one-time change." We'll assign you a temporary provider to prescribe the ...
How long will it take to change a pharmacy?
Did you know that you can self-change your pharmacy without waiting for customer support's response? The following steps can help you make the change faster: If your clinician has issued a prescription, please try accessing the "Have you received ...